Punctuality and Reliability
are the number one drivers
of customer satisfaction
Kestrel is an Operational Performance Improvement and Reporting System
for public transport operators and commissioners
brought to
you by
The Universal Improvement Company.
Kestrel is the latest in a line of such systems with a strong pedigree going back to when the UIC was founded in 1992 (and before).
Why Kestrel?
We are not just a provider of software, we are a specialist in Operational Performance Improvement and that is primarily what sets us apart from many other providers.
Kestrel is in use in both Australia and the UK across a diverse client base. What our clients have in common is that they all have unique challenges and operate in complex environments. That's why the UIC's insights and support are so valuable. Generic approaches just don't cut it.
To illustrate this diversity, current clients include Yarra Trams, the Elizabeth Line (Transport for London) and ScotRail.
Performance Analysis
Run Charts, Pareto Charts and Statistical Process Control built-in
Real-time Monitoring
As close to real-time as possible with push-down data to Responsible Managers
Multi-user
Unlimited users across multiple organisations, accessible anywhere
Proven Track Record
Strong pedigree since 1992, trusted by major transport operators
What Leaders Say
A Silver Whistle was presented to Network Rail and ScotRail teams from north of the border who worked on a new methodology to highlight specific trains causing most issues. Working with supplier Kestrel, innovative analysis was undertaken to show which trains were the trigger trains and caused a ripple effect across the network. This prompted 30 small interventions which have led to the highlighted trains seeing their knock-on delay reduced by one-third and their Public Measure improve by 14%.
Andrew Haines
Chief Executive, Network Rail
“The best argued paper I have seen since returning to the rail industry.”
From Modern Railways, reporting on The Golden Whistles
Trusted by Transport Leaders
(TfL)
Operations
Group
Trains
Ready to Improve Your Operational Performance?
Let us show you how Kestrel can transform your data into actionable insights and help your organisation achieve the best results.